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Kfpwz handles draining-rack return requests through one written review so the ordered frame or shelf, every removable drainage part, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Draining-rack returns are assessed as complete sets. Every listed rod, tier, upright, connector strip, end band, leg, foot cap, tray, spout, plug, holder, divider, and care card must remain together in the supplied quantity. For kitchen draining-rack orders, support review may refer to rod or tier count, frame geometry, perforations, welds, connector strips, feet, caps, tray channels, drain spout, plug, side holder, supplied pieces, unused hygiene condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because these racks are used around food-contact kitchen items, an eligible non-defective return must remain unused, empty, clean, and completely dry, with no dishes, cutlery, cookware, food, water, soap, grease, mineral residue, odors, stains, scratches, bent rods, warped trays, loose joints, damaged coating, blocked perforations, or washing residue. A customer may unpack, count, visually inspect, and assemble detachable empty parts once on a protected dry surface without using or washing the product.
Repack an approved draining-rack return empty, clean, and dry. Roll flexible rod racks loosely without sharp bends; separate removable trays, spouts, plugs, cups, legs, and capped feet with rigid paper or fibre pads; and cushion wire ends, welds, coated surfaces, and shelf edges against impact. Immobilize every supplied component in one sturdy outer carton without placing heavy objects inside a tier or shelf. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned structures and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kfpwz.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Ashburton, Victoria 3147, Australia.
In the first email, identify the SKU and exact rack format. State whether the request concerns dimensions, rod or tier count, frame alignment, perforations, welds, silicone strips or caps, support legs, removable tray, rotating spout, drain plug, side cup, visible delivery damage, or a missing supplied component. Clear photographs of the empty dry product and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available draining-rack format after the original complete unused set is approved for return. Footprint, sink compatibility, support method, materials, drainage route, package contents, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kfpwz.shop or +61 485 985 005. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).